Support
How to reach us, and the questions that come up most.
Get in touch
Mail goes to the people who build the app, not to a queue. Write to campfirechords@baansoftware.com and say which phone you are on and what you were doing when it went wrong. If a page would not import, the name of the song and the kind of site it was on help more than you would think.
Questions
Do I need an account?
No. There is nothing to sign up for and nothing to log in to. The app gives itself an anonymous identity the first time it starts, so that free imports can be counted, and that identity is not your name, your email or anything about you.
Does it work without a signal?
Everything except finding new chords. The library, search, set lists, history, chord diagrams and the play view all run on the phone. Importing a page needs the internet, and the app says so plainly when there is none.
Does the AI write the chords?
No. A language model rewrites the page you picked into a clean chord sheet, and it is told to use only what is on the page. Then every lyric line is checked against the page, and any line that is not there is taken out before you see the result. The chords and words are the ones the page had.
Does it support right-to-left songs?
Yes. Each line reads its direction from its own words, so a right-to-left line runs right to left with every chord over the syllable it belongs to, and chord names like G/B stay readable inside it.
What does it cost?
The app is free, with no advertising, and a free install includes 10 chord imports. Pro is a one-time purchase with no subscription: import as many songs as you need, within fair-use limits. Everything else in the app is the same with or without it.
Is the page I import stored anywhere?
No. Its text goes to our server and on to Google's Gemini model to be turned into a chord sheet, and the result comes back to your phone. Neither is stored, and the server's logs record only how the import went, never the text or the lyrics.
What happens when my free imports run out?
Every song you already imported keeps working, offline, for good. New imports need Pro. A failed import does not count against your free ones.
Can I move my songs to a new phone?
Yes. On iPhone and iPad your songs, set lists and history sync through your own iCloud, so a new device signed in to the same Apple ID gets them. On Android, turn on Sync with Google Drive in Settings on each phone. The copies live in your own iCloud or Google Drive, never on our servers. Sample songs stay on the device they were added to.
Can I change the chords after importing?
Yes. Tap a word to put a chord on it, tap a chord to change or remove it, or drag it somewhere else; or edit the chord sheet as text. The imported version is kept, so Revert to imported chords always takes you back.
When a page will not read
Some pages bury the chords among so much else that the whole page will not turn into a chord sheet. Select just the song on the page — the words and the chords — and tap This is it again: when there is a selection, only the selection is used. If it still fails, another version of the song on another site usually works, and a failed import does not use up one of your free imports.
When a line is missing
Every lyric line in an import is checked against the page it came from, and a line that is not found there is taken out; the preview tells you when that happened. Occasionally a real line is taken out along with it. Tap Edit in the preview, or Edit chords in the play view's menu later, and add it back yourself. Revert to imported chords undoes your edits if you change your mind.
Keeping your songs
Your songs with their chords, your set lists and your play history live on the phone, and sync through your own cloud: iCloud on iPhone and iPad, and Google Drive on Android once you turn it on in Settings. A new phone signed in to the same account gets them back. There is still no account with us, and we never see the copy.
Pro, and restoring a purchase
Pro is a one-time purchase through the App Store, with no subscription. On a new phone or after reinstalling, open Settings and tap Restore purchases while signed in to the same Apple account. Refunds are handled by Apple, under their terms.
Still stuck?
Write to us. A real person reads it, and a description of what you expected to happen is worth a hundred screenshots.
Free to start. No account, no advertising, and nothing to sign up for.